Polices and returns
Return and Refund Policy
Returns You can return most items purchased from us within 30 days of the original delivery date for a full refund, provided they are returned in their original condition and packaging. Items must not be used or damaged and must include all original accessories.
Non-returnable Items Please note that certain items cannot be returned, including:
- Custom-made or personalized items
- Gift cards
- Downloadable software products
- Some health and personal care items
Process for Returns To initiate a return, please contact our customer service department at [insert contact information]. You will be provided with a return authorization and instructions on how to send the items back to us.
Refunds Once we receive your returned item and inspect it, we will process your refund. The refund will be applied to your original method of payment within a week of our receiving the return. Please note that shipping fees are non-refundable.
Exchanges If you need to exchange an item for the same item in a different size or color, please return the original item for a refund and place a new order.
Contact Us If you have any questions about your return, please contact us