Refund policy

 

**Return Policy**

**30-Day Return Guarantee**

Thank you for shopping at [Your Online Store Name]! We want to ensure your complete satisfaction with your purchase of our Christmas crackers, paper-based products, and seasonal items. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

**Our Return Policy**

1. **30-Day Window:** You have 30 calendar days from the date of delivery to initiate a return.

2. **Eligibility:** To be eligible for a return, the item(s) must be unused, in the same condition as when received, and in the original packaging.

3. **Return Process:** To initiate a return, please contact our customer support team at info@keechiandco.co.uk within the 30-day window. Provide your order number and a detailed reason for the return.

4. **Return Shipping:** Customers are responsible for return shipping costs unless the return is due to our error.

5. **Refund or Exchange:** You can choose to receive a refund to your original payment method or exchange the item for a similar one.

6. **Refund Processing:** Refunds will be processed within [Number of Business Days] business days after we receive the returned item(s).

**Contact Us**

If you have any questions about our return policy, please contact us at info@keechiandco.co.uk

 

Alternatively 

if you decide to return the item please use below please send with Royal Mail 2nd class,
Email a copy of the receipt as proof of postage,

please attach the below information so we can identify you

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Title: website 
Order #( ........................................)
Reason of return: .......................................................
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the Return address is :
Evelay Ltd
15-18 Hales Industrial park
Rowley's green lane
Coventry
CV6 6AT